Author Topic: withdrawing a query  (Read 997 times)

Offline Sandbox

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withdrawing a query
« on: February 27, 2022, 10:22:21 AM »
Hi Patrick,

I've noticed a lot of agents using query manager provide an option to withdraw the query. In my case I have received feedback and want to withdraw in order to revise--but there is no
category for this on the drop-down menu and I'm wondering if you would consider adding it?

Thanks!


Offline Patrick

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Re: withdrawing a query
« Reply #1 on: February 27, 2022, 10:31:14 AM »
There is a text field with the withdraw option where you can add a note as to why you are withdrawing.

Offline Sandbox

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Re: withdrawing a query
« Reply #2 on: February 27, 2022, 11:43:20 AM »
sorry--I'm not following. can you point me in the right direction?

Offline Patrick

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Re: withdrawing a query
« Reply #3 on: February 27, 2022, 03:54:57 PM »
Let's step back so I can make sure I understand what you want. You're looking for a way to withdraw your query on QueryManager, but you want it to say "Withdrawn in order to revise" instead of just "Withdrawn"? Is that what you mean?

If so, just use the regular "Withdraw" option, then add a note for the reason.

Offline Sandbox

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Re: withdrawing a query
« Reply #4 on: February 28, 2022, 07:35:14 AM »
no--I meant a way to reflect on querytracker that I have withdrawn the query instead of marking it rejected or no response etc...

Offline Patrick

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Re: withdrawing a query
« Reply #5 on: March 01, 2022, 03:44:15 PM »
Ahh. Sorry about the misunderstanding.

On your query status pop-up, click the "Edit" link to change your send method to "Withdrawn".

Offline Sandbox

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Re: withdrawing a query
« Reply #6 on: March 03, 2022, 09:54:18 AM »
Thanks-- I was looking in the reply section.