QT is always adding new features. When we do, we'll tell you all about it here.
Of course, everyone wants to hear back on their queries as quickly as possible. But some agents can take quite a while to reply, while others are lightning fast.
Now you can easily spot the speediest agents by changing the sort order of the search list to put the fastest responders at the top.
It's really easy. Just follow the steps below.
Please note that this is a premium feature. (Get a Premium Subscription for only $25/year)
This checkbox basically allows you to change the agent search page into your query list page, meaning it will only show the agents you have added to your query list.
This can be helpful because it allows you to use some of the additional features of the search page on just your query list. For example, the Reply Rates data mentioned below.
Would you like to know how often an agent replies to queries, instead of silently rejecting with a no response?
The new Reply Rate feature lets you see each agent's reply rate, compare it to other agents and even sort search results based on reply rates.
This new feature is available to Premium Members. Become a Premium Member.
QueryTracker is now fully functional on desktops, tablets, and smart phones.
The Query Timeline is a new way to view an agent's query history. It shows all the queries sent to a selected agent in a convenient and easy to read timeline graph.
This allows you to see a visual representation of the agent's replies. With this information you can determine where your query lies in the agent's queue, if the agent responds in order, or if your query was skipped.
New tools to help you sift through agent comments quicker and more efficiently.
Organize your folders with new icons and colors to choose from.