QT is always adding new features. When we do, we'll tell you all about it here.
Would you like to know how often an agent replies to queries, instead of silently rejecting with a no response?
The new Reply Rate feature lets you see each agent's reply rate, compare it to other agents and even sort search results based on reply rates.
This new feature is available to Premium Members. Become a Premium Member.
QueryTracker is now fully functional on desktops, tablets, and smart phones.
The Query Timeline is a new way to view an agent's query history. It shows all the queries sent to a selected agent in a convenient and easy to read timeline graph.
This allows you to see a visual representation of the agent's replies. With this information you can determine where your query lies in the agent's queue, if the agent responds in order, or if your query was skipped.
New tools to help you sift through agent comments quicker and more efficiently.
Organize your folders with new icons and colors to choose from.